Frequently Asked Questions

Your question not answered here? Send us your question to info@canadiantelescopes.com

 

Q: How does the Free Shipping Work?
A: Canadian Telescopes pays the shipping for UPS standard shipping or Canada Post shipping costs, anywhere in Canada on all products presented in the website and always

 

Q: Are all the products sold in Canadian Telescopes online store shipped from Canada?
A: No. Depending on the manufacturer or the vendor of the items, they are shipped to you from different warehouse locations in US and Canada.

Q: For the items shipped from outside of Canada, who pays for customs brokerage fees and taxes?
A: Canadian Telescopes has agreements with customs broker and courier companies, which will charge all the import charges, including the brokerage fees and taxes to Canadian Telescopes.


Q: What if the courier company charged me with brokerage fees and taxes?
A: Although Canadian Telescopes has an agreement with broker agency and Courier Company to pay these fees, mistakes can happen.  In this case just scan your receipt and email it to support@canadiantelescopes.com and we will fully refund you with these charges.

Q: How long does it take to ship my order?
A: Depending on where the item is coming from and the manufacturer, it can take 2 to 10 business days for your items to be shipped. But usually most of the items ship within 3 to 5 days.  Canadian Telescopes products mostly ship within 48 hours.

Q: When do you charge my credit card or Paypal account?
A: Your credit card or Paypal account will be charged when your order is ready for shipment. In some cases we need charge your credit card before hand for high amount orders.

Where is my order?

Please login to your account and see the status of your order.  If status is at "Pending" it means that we have not been able to fullfil all the items in your order.  Once this  has been fulfilled, you will receive a notification email which includes the tracking number and a link to your account page showing the shipping process.

Why is my order taking so long?
Item(s) in your order are on back order.  Most of our suppliers ship our orders at least once a week but sometimes even the manufacturer does not have the item in their stock so we have to wait for that specific item to be available and ready for shipment. 

 

Why don’t I have a tracking number yet, its been 3 days?

The tracking number will be emailed to you when your item is ready for shipment.  If you have not received the tracking number. then your order has not been fulfilled yet.

I want to cancel my order, can I call it in?


You can cancel your order anytime before it has been shipped.  You also can return your order within 30 days and we will refund your money once we receive the items in original packaging and condition.

My scope arrived damaged, what should I do?

If any item you have received is damaged or faulty, please contact us within one week and we will send you a return shipping label and at the same time will ship you a replacement.

What is the return address:?

Our return address is:

Canadian Telescopes Inc.
204B - 3430 Brighton Av.
Burnaby BC V5A 3H4

Who should I call regarding warranty issues?

You need to call the manufacturer for warranty issues.  Please have your invoice handy when you call them.

If I call my order in will I get my part faster?

We only accept orders through our website for your own security.  In this way all the credit card transactions are done by a secure third party for your protection and convenience.

What terms of payment do you accept?

We accept VISA, AMERICAN EXPRESS, MASTER CARD, and PAYPAL

Return Policy

The return policy is up to 30 days from when you received your product. You need to ship the product to us at your expense. When it arrives we will inspect and if in new and resellable condition we will give you a full refund. For a full explanation please see Returns & Exchange policy under customer service on our website.

 

 


       

Did you know...?

 

 

Ordering direct from USA will cost you more? Here is why:

 


 

Shipping Cost
US vendors will charge you for international shipping, which on average is 30% of the item value.

Import Taxes and Duties
Canadian customs will charge you taxes for any imported goods valued over $20. Although the taxes are not more than what you would pay if purchased within Canada, if your import broker is not familiar with the item you are importing you might end up paying higher duties.

Brokerage fees are applied to any item valued over $20.
If you don't have a broker of your own, then the courier company will act as your broker to import your item to Canada. The cost of the brokerage service, depending on the item and value is usually between $35 to $70.

Higher Credit Card or Paypal Exchange Rates:
When buying from US using your credit card or Paypal, even when the US and CAD exchange rates are at par, you will be paying higher rates for spending US dollars using your CAD credit card or Paypal.

Shipping Cost for Returns
If by any chance you decided to return the item you have purchased, you need to pay for international shipping rates as opposed to domestic rates. And some, US retailers don't except returns as they have to pay the import brokerage fees when you return their items.

 

 

 

 
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